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Betting Rules
General betting conditions
Candy 96 Casino provides access to online gambling products in accordance with the rules and requirements that apply to the service. You are responsible for understanding the laws that apply to you before using the website. You must not access or use the service where online gambling is unlawful or restricted. Players in Australia should only participate where permitted by applicable Australian law and any rules applying in their state or territory.
You must be of the minimum legal gambling age that applies to your location. You must also provide accurate, current and complete information when registering and whenever information is requested. An account may only be used by the person whose name appears on the account. You must not open an account for another person, allow another person to use your account or transfer your account to someone else.
You are responsible for keeping your login details secure. Do not share your password, security information or access device with another person. Tell Candy 96 Casino through the available support channel as soon as possible if you believe that your account has been accessed without permission, your details have been compromised or an error has occurred.
- One player must use one personal account unless the website expressly permits otherwise.
- Account information must be truthful and kept up to date.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not use software, bots, scripts or other tools intended to interfere with the website or gain an unfair advantage.
- You must not attempt to manipulate a game, result, promotion, payment process or technical feature.
- You must follow any additional game-specific rules displayed before or during play.
Candy 96 Casino may carry out identity, age, payment and security checks. You may be asked to provide documents or information to verify your identity, source of funds or ownership of a payment method. Until a check is completed, access to an account, deposits, withdrawals or other services may be restricted where permitted by applicable requirements.
Placing and accepting bets
A bet is made when you select the relevant stake, game option or wager and confirm the transaction using the available betting function. You should check all details before confirming, including the game, stake, selection and any displayed terms. A submitted bet is generally treated as final and cannot be changed or cancelled unless the website rules, a technical correction or applicable law allows this.
A bet will only be accepted where your account has sufficient available funds, the service is operating correctly and the bet satisfies any applicable rules or limits. A displayed message confirming a request does not necessarily mean that a bet has been accepted. The account history, bet record or other official record provided through the website may be used to confirm whether a bet was accepted.
If a bet is placed after a game or event has closed, or after the relevant result is known, it may be voided. Bets may also be refused, cancelled or corrected where there is an obvious error, a technical fault, suspected misuse, a breach of these rules or another valid reason under the applicable terms. Where a bet is voided, the treatment of the stake will follow the relevant rules and applicable law.
Game information and results
Before playing, review the information shown for the selected game. This may include the rules, paytable, prize information, wagering options, game features and any applicable restrictions. The outcome of a game is determined by the relevant game system and its rules. Outcomes are not affected by previous wins or losses, the amount you stake or the length of time you have played.
Results recorded by the website or the relevant game provider will normally be used to settle bets. If there is a clear discrepancy between the result displayed on screen and the official result record, the official record may be used. If you believe a result, balance or bet has been recorded incorrectly, you should review your account history and raise the matter through the available support channel promptly.
You should not assume that a game or bet is active merely because a page remains open. Network interruptions, device problems, maintenance and other technical events can affect how information is displayed. The relevant transaction and game records will be reviewed when investigating an issue.
Funds, winnings and promotions
You may only use payment methods that are authorised for your account and belong to you, unless an alternative arrangement is expressly permitted. Deposits must not be made using funds obtained unlawfully or through a payment method that you are not entitled to use. A deposit may remain pending until it has been received, cleared and passed any required checks.
Available balance, pending amounts, restricted funds and promotional funds may be treated differently. Before using a promotion, read the offer information carefully. Promotional terms may include eligibility requirements, expiry conditions, game restrictions, stake conditions, wagering requirements or withdrawal rules. If a promotion conflicts with a specific offer term, the relevant published offer term may apply, subject to applicable law.
Withdrawals are subject to account verification, payment checks and any applicable conditions. The withdrawal method, available balance and processing requirements may affect how a request is handled. Candy 96 Casino may return funds to the original payment method or use another approved method where required for security, compliance or operational reasons.
You should not place bets with money that you need for everyday living expenses, bills or other financial commitments. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. There is no guaranteed strategy for winning, and past results do not predict future outcomes.
- Check the available balance before placing a bet.
- Review the rules and conditions for each game or promotion.
- Keep records of deposits, bets, withdrawals and account messages.
- Do not chase losses by increasing stakes or playing for longer than planned.
- Stop playing if gambling is no longer enjoyable or feels difficult to control.
Errors, prohibited conduct and responsible play
If a technical, administrative or pricing error affects a bet, account balance, promotion or result, Candy 96 Casino may take reasonable steps to correct the error. This may include cancelling an affected bet, correcting the balance or returning a stake. You must not knowingly benefit from an obvious error and should report any suspected mistake through the available support channel.
Suspicious or prohibited activity may result in a review, temporary restriction, account closure, cancellation of affected transactions or other action permitted by the applicable terms and law. This can include false information, duplicate accounts, payment misuse, collusion, unlawful activity, attempts to bypass responsible gambling controls or interference with the website.
Responsible gambling tools may be available to help you manage your play. Depending on the service, these may include deposit limits, time reminders, activity information, cooling-off periods or self-exclusion. Use the available tools before gambling if you want additional control over your activity. A request for self-exclusion or another restriction should be taken seriously, and you should not attempt to avoid it by opening or using another account.
If you are worried about your gambling, take a break and seek independent support from an appropriate Australian gambling-help service, health professional or financial counsellor. You can also contact Candy 96 Casino through the support option shown on the website for information about available account controls. Support staff cannot guarantee winnings or recover losses, but they can explain the controls and processes that may be available.
Questions and updates
If you have a question about a bet, transaction, game rule or account record, use the support channel available through the website and provide enough information for the matter to be reviewed. Do not send passwords or unnecessary sensitive information. These Betting Rules may be updated from time to time to reflect changes to the service, games, legal requirements or operational processes. The current version published on the website applies from the date it is posted, unless a different effective date is stated.