Privacy Policy | Candy 96 Casino

Information we may collect

When you use Candy 96 Casino, we may collect information that is needed to provide and manage gambling services. The information collected depends on how you use the website, which features you access and whether you open or maintain an account. We do not ask players to provide information that is unrelated to the operation, security or support of the service unless there is a clear reason to do so.

Account and contact details

This may include your name, date of birth, residential information, email address, username, account preferences and other details submitted when registering or updating an account. We may also record information contained in messages sent to customer support, including details needed to respond to a question, complaint or request.

Identity and verification information

To help verify identity, age and eligibility, we may request documents or information such as identity documents, proof of address or other verification material. We may also collect information used for responsible account management, security checks, anti-fraud screening and the prevention of unauthorised activity. Verification information should be accurate, current and provided through the channels made available on the website.

Payment and transaction records

We may record deposits, withdrawals, wagers, account balances, transaction dates, payment methods and related transaction references. Payment information may be processed by payment service providers. We may receive information needed to confirm a payment without receiving or storing all payment credentials, depending on the payment method used.

Device, usage and cookie data

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, session activity and referral information. We may also use cookies and similar technologies to remember settings, maintain sessions, understand website performance and support security.

How we use information

Personal information is used for purposes connected with operating Candy 96 Casino and providing a safer, more reliable service. The purposes may include the following:

Creating, administering and securing your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and account information where verification is required.
Detecting and preventing fraud, money laundering, collusion, abuse, account takeover and other unlawful or unauthorised activity.
Monitoring activity to protect the website, our players and the integrity of games and services.
Providing customer support, investigating enquiries and resolving complaints.
Communicating with you about your account, transactions, security matters, service updates and changes to policies.
Sending marketing or promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Improving website functionality, performance, content and user experience.
Meeting legal, regulatory, tax, accounting, security and other compliance obligations that apply to the service.
Establishing, exercising or defending legal rights and managing disputes.

Where practical, we try to use information that is relevant to the purpose for which it was collected. We may combine information from different interactions with the website to maintain accurate records, protect accounts and understand how the service is used. Automated checks or risk assessments may be used for security, verification and compliance purposes. Where a decision has a significant effect on your access or account, you may contact support to ask about the matter and provide relevant information.

Marketing choices

You can choose whether to receive certain marketing communications. You may unsubscribe by using an unsubscribe option in a marketing message, changing available account preferences or contacting us. Service messages about security, transactions, account activity or important changes may still be sent because they are necessary to operate your account.

Sharing, storage and retention

We may share relevant information with service providers and professional partners that help us operate the website. These parties may support payment processing, identity and document verification, fraud prevention, technology hosting, customer support, communications, analytics, security and technical maintenance. They should only handle information for appropriate services and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a legal or regulatory request, respond to a lawful process, protect the rights and safety of players or others, investigate suspected misconduct, or establish and defend legal claims. We may share information as part of a business change or transaction, subject to appropriate protections. We do not treat the sale of personal information as a normal part of providing the service.

Information may be processed or stored using systems located in Australia or other countries. Where information is handled across borders, we take reasonable steps to use suitable security and privacy safeguards, consistent with applicable requirements. Online transmission and storage cannot be guaranteed to be completely secure, but we use reasonable technical and organisational measures to reduce the risk of unauthorised access, loss, misuse or alteration.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our practices.

Keeping your information accurate

You should keep your account details accurate and tell us if information changes. We may ask for additional information or documents where needed to confirm a requested change, protect an account or meet verification and compliance requirements.

Your privacy rights and cookies

How to exercise your data rights

You may contact us at support@candy96casino.top to ask to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing. We may need to verify your identity before completing a request, particularly where the request concerns account security or sensitive information.

A request to delete information may be limited where we need to keep records for legal, security, fraud prevention, dispute resolution or account administration purposes. Similarly, withdrawing marketing consent does not require us to delete information that is needed to provide services or meet an obligation. If we cannot fully comply with a request, we will explain the relevant reason where appropriate. We aim to respond within a reasonable timeframe and may ask for clarification if a request is unclear.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. We may use essential cookies to keep you signed in, remember settings, support account functions and help protect the website. Other cookies may help us understand website use, measure performance, remember preferences or deliver more relevant communications where permitted.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect website features, account access or the way certain services work. Your browser may also provide controls for notifications, tracking preferences and stored website data. Cookie settings can vary between browsers and devices, so you may need to update them separately.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website, with a revised date or other notice where appropriate. You should review this page from time to time. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any rights and notices that apply.