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Candy 96 Casino Terms & Conditions
1. General terms and account eligibility
These Terms & Conditions govern your use of the Candy 96 Casino website, account services, games, promotions and related features. By accessing the website, creating an account or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.
Candy 96 Casino may update these Terms & Conditions from time to time. Changes may reflect legal, regulatory, technical or operational requirements. The updated version will apply when it is published on the website, unless a later effective date is stated. You should review this page regularly. Continuing to use the website after a change means that you accept the updated terms.
Access to the website is intended only for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the gambling laws that apply to you before using the website. Nothing on the website is an invitation to gamble where online gambling is prohibited or restricted.
Eligibility and registration
- You must meet the minimum legal age and all other eligibility requirements that apply in your location.
- You may hold only one personal account unless Candy 96 Casino has expressly approved an exception.
- You must provide accurate, current and complete information when registering and keep that information updated.
- You must use an account in your own name and must not allow another person to access or operate it.
- You must not create an account on behalf of another person, use a false identity or bypass an account restriction.
- Candy 96 Casino may refuse an application, request further information or restrict access where reasonably necessary.
You are responsible for keeping your login details confidential. You must notify Candy 96 Casino promptly if you believe that your account has been accessed without permission, your password has been compromised or any account information is incorrect. Activities completed through your account may be treated as authorised unless you have reported a security concern.
You must use the website for personal and lawful purposes. You must not sell, transfer, lend or otherwise provide access to your account to another person. Candy 96 Casino may ask you to confirm information about your identity, age, location or account activity at any time.
2. Verification, payments and gameplay
Candy 96 Casino may carry out identity, age, address, payment and security checks before or after an account is opened. You may be asked to provide documents or other information to confirm your identity, source of funds, ownership of a payment method or compliance with applicable requirements. An account, transaction or withdrawal may be delayed or restricted while checks are completed.
You must use a payment method that belongs to you or that you are authorised to use. Payments must not be made using funds obtained unlawfully or for the purpose of concealing the source of funds. Candy 96 Casino may reject, reverse, suspend or investigate a transaction where it considers this necessary for security, legal, compliance or responsible gambling reasons.
Deposits and withdrawals
- Available payment methods, minimum or maximum amounts and applicable conditions may be displayed on the website and may change.
- You should check transaction details carefully before confirming a deposit or withdrawal.
- Withdrawals may be subject to account verification, payment checks and applicable game, bonus or regulatory conditions.
- A withdrawal may be returned to the original payment method where this is required or reasonably appropriate.
- You are responsible for checking with your bank or payment provider about charges, processing rules and currency conversion costs.
- Candy 96 Casino is not responsible for delays caused by banks, payment providers, network operators or circumstances outside its reasonable control.
You must not attempt to exploit a technical error, pricing mistake, payment error or game malfunction. If you notice an error, stop using the affected feature and notify Candy 96 Casino. Bets, balances or transactions affected by a clear error may be reviewed and corrected. Where a game outcome has been affected by a technical failure, the relevant play may be cancelled or otherwise handled in accordance with applicable requirements.
Game results are determined by the relevant game system and any randomisation or outcome process used for that game. You must not interfere with the website, manipulate game outcomes, use automated software, employ bots or use any tool intended to gain an unfair advantage. Attempts to do so may result in account suspension, cancellation of affected activity and other action permitted by law.
Promotions and bonuses
Promotions, bonuses and other offers may be subject to separate promotional terms. Those terms may explain eligibility, expiry, contribution rules, wagering requirements, game restrictions, withdrawal conditions and any limits that apply. You should read the specific terms before accepting an offer. If promotional terms conflict with these general Terms & Conditions, the promotional terms will apply to the relevant offer to the extent of the conflict.
Candy 96 Casino may withdraw, change or cancel an offer where this is required by law, where an error has occurred, where the offer has been misused or where activity appears fraudulent or abusive. You must not use multiple accounts, coordinated activity or other methods to obtain a promotion more than once when the offer is intended for a single account holder.
3. Responsible gambling and prohibited conduct
Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose. Set a budget before playing, take regular breaks and never gamble while affected by alcohol, drugs, stress or other circumstances that may affect your judgement.
- Do not chase losses or increase stakes to try to recover money.
- Do not borrow money, use essential household funds or rely on credit to gamble.
- Use available deposit, spending, time-out or account restriction tools where appropriate.
- Ask for help if gambling is affecting your finances, relationships, work, study or wellbeing.
- If you feel unable to control your gambling, stop playing and seek support from an appropriate Australian gambling support service or qualified professional.
You may request account restrictions, a temporary break or self-exclusion through the account or support processes made available on the website. The length, scope and effect of a restriction may depend on the option selected and applicable requirements. You must not attempt to open or use another account to avoid a self-exclusion or other responsible gambling restriction.
Unacceptable conduct
- Using the website for unlawful activity, fraud, money laundering or any other dishonest purpose.
- Providing false, misleading or incomplete information.
- Using another person’s account, payment method or identity without proper authorisation.
- Interfering with website security, infrastructure, software or communications.
- Uploading harmful code, attempting unauthorised access or disrupting the website for other users.
- Harassing staff, service providers or other users, or using abusive, threatening or discriminatory language.
- Colluding with others, manipulating outcomes or taking part in activity designed to obtain an unfair benefit.
You must comply with all applicable laws and must not use the website in a way that could damage its operation, reputation, security or availability. You are responsible for the device, internet connection and software that you use to access the website.
4. Suspension, liability, privacy and complaints
Candy 96 Casino may suspend, restrict or close an account where it reasonably believes that these Terms & Conditions have been breached, information is inaccurate, activity may be unlawful or fraudulent, a payment issue has occurred, responsible gambling concerns arise, or an account must be restricted for legal or security reasons. An investigation may be completed before a final decision is made.
If an account is closed or suspended, access to games and account functions may be removed. Any balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to the action. Transactions or winnings connected with fraud, unlawful conduct, technical abuse or a breach of these terms may be withheld or cancelled where permitted.
The website and its content are provided on an availability basis. Candy 96 Casino will take reasonable steps to maintain the website, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, updates, internet failures, device problems, cyber incidents, third-party services or events outside reasonable control.
To the extent permitted by law, Candy 96 Casino is not responsible for losses caused by your failure to protect account credentials, incorrect information supplied by you, unauthorised use of your device, payment provider actions, internet or telecommunications failures, or your use of the website in breach of these terms. Nothing in these Terms & Conditions excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.
Intellectual property and website content
The website, branding, text, graphics, software, games and other content are protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have written permission or the law allows you to do so.
Privacy and complaints
Personal information is handled in accordance with the Candy 96 Casino Privacy Policy. Information may be collected and used for account administration, verification, payments, security, responsible gambling, legal compliance and service improvement as described in that policy.
If you have a question, concern or complaint, use the support channel made available on the website and provide enough information for the matter to be reviewed. Candy 96 Casino may ask for further details, account verification or supporting documents. Complaints will be considered in accordance with applicable procedures and legal requirements.
These Terms & Conditions are intended to be read consistently with applicable Australian laws and any mandatory consumer, privacy, gambling and financial crime protections that apply. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that it has been waived.